FAQS

tamworth pilates

New to Reformer Pilates

  • Instructors provide different resistance options and modifications so you can move at your own pace.

  • Yes. Classes are designed for all levels, and you can progress at a pace that feels comfortable.

New to Tamworth Pilates

  • The Reformer (all levels) class is the best place to start. If you prefer something gentler, a Stretch & Release class is also a great option.

  • Yes - you must book in before coming to the studio. You can reserve a class through the booking link by creating an account and selecting your session.

  • Arrive about 10 minutes early so the instructor can guide you through the reformer. Wear fitted clothing so your form can be checked easily. Bring socks and a water bottle.

  • Gift vouchers are available online and can be redeemed in mindbody.

Intro Offer & Casual Classes

  • You receive 4 classes to use within 2 weeks from purchase. It’s designed to help you try different class types and build confidence. Attending twice per week is recommended.

    If you sign up for a membership within 7 days after the offer expires, the $49 can be credited toward it.

  • Contact the studio—they can assist and honour the offer.

  • Your class credit will be returned to your account and can be used within 3 months.

Memberships & Class Packs

  • There are various memberships and class packs to suit different lifestyles. You can check details online or contact the team for guidance.

  • If the payment has processed but isn’t visible, contact the studio for assistance.

  • Yes. Email the studio and they’ll guide you through the process.

  • This depends on your membership type. Check your terms or contact the studio.

  • Once your minimum term is complete, you can request cancellation via email. A form must be completed before it’s processed.

  • Memberships run weekly and continue unless you request cancellation after your minimum term.

  • Your cycle starts on your direct debit day, giving you 7 days to use your classes.

  • The system will retry automatically. If needed, you can contact the studio to process it manually.

  • Your account may still be paused. Contact the studio and they can assist with bookings.

App & Account

  • Log in via the website and update your payment info under account settings.

  • If a payment fails twice, a fee is applied. You’ll be notified after the first failed attempt.

  • You may have created a duplicate account—contact the studio to fix it.

Terms & Policies

  • If a class is full, you can join the waitlist. If a spot opens, you’ll be added and notified. Waitlists close 1 hour before class.

  • Cancellations within 4 hours result in loss of the class or a fee. No-shows incur a higher fee.

  • Yes, minimum age is 16. Those aged 16–17 require parental consent.

Studio Info

  • Yes, our studio has change facilities.

  • No, children under 16 are not permitted.

  • If you’re more than 5 minutes late, entry may not be allowed.

  • Call the team during business hours for directions.

Injuries & Pregnancy

    • Pregnancy: allowed up to 37 weeks with medical approval

    • New clients: up to 35 weeks

    • After 16 weeks: limited to suitable classes only; Essentials classes. Please do not book into any other class type

    • After 37 weeks: classes not permitted

    For injuries, medical clearance is required and instructors must be informed.

Try 4 classes over
2 weeks for $49.

No pressure, no lock-in

Just a chance to experience the studio, meet our instructors, and see how good Pilates makes you feel. We think you'll love it.

claim your intro offer now >