Privacy Policy

Last updated: May 2026

Welcome to Tamworth Pilates. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book classes, purchase services, or interact with us online.

Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Billing information
Emergency contact details
Health or wellness information you choose to provide
Booking and attendance history
Information submitted through contact forms, subscriptions or enquiries

We may also collect non-personal information such as browser type, device information, IP address and website usage data through cookies and analytics tools.

How We Collect Information

Your information may be collected when you:

Visit our website
Submit a contact form
Create an account
Book classes or services
Purchase memberships or products
Subscribe to marketing emails
Interact with us on social media

Our website is hosted on Squarespace and class bookings are managed through Mindbody. Information submitted through these platforms may also be collected and processed in accordance with their own privacy policies.

How We Use Your Information

We may use your information to:

Manage bookings and memberships
Communicate with you about classes, appointments or enquiries
Process payments
Provide customer support
Send marketing communications and promotions
Improve our services and website experience
Meet legal or regulatory obligations

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

You can choose to disable cookies through your browser settings, however some parts of the website may not function correctly.

Third Party Services

We may use trusted third party platforms and providers to operate our business, including:

Squarespace for website hosting
Mindbody for bookings and client management
Payment processors
Email marketing platforms
Analytics providers

These providers may store or process your information securely on our behalf.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure or alteration.

While we aim to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure.

Access & Updating Your Information

You may request access to the personal information we hold about you or request corrections if your details are inaccurate or outdated.

To make a request, please contact us using the details below.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Tamworth Pilates
Tamworth, NSW, Australia
Phone: 02 5781 4071
Email: hello@tamworthpilates.com